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PARADISE OPTIC

Your customised glasses sent out within 5 working days
Corrective lenses
Frames
Frames

Delivery


Free Returns


How much is a return ?

Our return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform us of the return online within 14 days after receipt and have 30 days maxi to return the articles.
Only1 free return per order for the following countries :
for the following countries :
United Arab Emirates, Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, United States, Japan, Sweden, Canada,

I want to return 1 or more articles …. How can I do ?

Make your request :
If you comply with the return conditions, just go to your customer account and then click on My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.

*If the order is no longer available, you do not respect the return conditions (return within 14 days)*

Prepare your pack : :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Prepare a return label and stick it on the package.
- Click here find where you can drop your pack.
- If you want to return a product on your own, you can send it to the following address :

JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France

When will my return be dealt with ?

On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment

What are your return conditions?

Our return policy allows you to return your new products (not worn in training or washed), with original labels and packaging, within 30 days.

Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.

In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
For helmets with a fall sensor, please stick the sensor on after trying on the helmet. Once it has been glued, the return cannot be accepted.
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.

Drop  your articles with the return voucher at our Showroom at the following address : 
EKOI RACING Show-Room
Unit 25, 8/F Metro Centre, 32 Lam
Hing Street, Kowloon Bay
Kowloon HONG KONG
Monday to Friday: 10:30 - 18:30
Saturday, Sunday & Public Holidays: By Appointment
Customer Service Hotline by Whatsapp & Call +852-94649591

I ‘ve sent my pack back, have you already received it ?

First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.

PRE-ORDER


What is a pre-order?

This is a purchase for a product that will be available soon, and which allows you to reserve this product.

Simply follow the usual purchasing process: add the product to your cart, enter your shipping and payment information, then confirm your order.
Upon receipt of the products, your order will be prepared as soon as possible and we will keep you informed by e-mail (please also check your spam mails)

What if my order contains products in stock and in pre-order ?

Products in stock and products on pre-order will be shipped all together, when all products are available.

Model available with corrective lenses for your eyesight:

bicycle glasses corrective lenses EKOI sport optical

How to order your eyeglasses ?
You just have to order via the configurator and transfer us your prescription after your spend

Order your EKOI eyeglasses

The new post-race models worn by EKOI athletes.

Features:

- Unbreakable polycarbonate screen
- 100% UV resistant
- Category 3.
- CE standard.
- CE standard approved

The CE 1078 standard complies with the laws in force in the countries of the European Union.
We advise you (if you live outside the European Union) to find out which standard complies with the laws of your country or to contact our EKOI product information department, who will be able to provide you with information.
- CE Standards Approved

The CE 1078 standard complies with the laws in force in the countries of the European Union.
We advise you (if you live outside the European Union) to inform yourself about the standard in force in accordance with the laws of your country or to contact our EKOI product information service who will inform you.

FAQ. EKOI SPORT OPTICAL
All the answers to the questions you may have on our corrective eyeglasses
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